These terms govern your use of Datarelix, including the hosted product at app.datarelix.ai,
and form an agreement between you and Datarelix, a company
registered in France ("we", "us"). By creating an
account or using the service, you accept them.
Use of the service
You may use Datarelix to query databases you have authorization to access. You will not use the service to bypass other systems' access controls, exfiltrate data you are not entitled to see, or violate applicable law.
You are responsible for your account credentials and for activity under your account, and for having the rights to connect the databases you connect. You must be old enough to enter a binding contract where you live.
Plans and subscriptions
Current plans, prices, and limits are on the pricing page, which is the only place prices and limits are published. Accounts start on the Free plan — no card required — and the first 14 days run at Pro's question and connection limits. Paid plans (Lite, Pro, and Team, which is billed per seat with a minimum of two seats) are bought as subscriptions; Enterprise terms are agreed separately in writing.
Subscription fees are charged in advance for the interval you pick at checkout — monthly or yearly — in the currency shown at checkout: USD, EUR, or GBP, depending on your country. Once a subscription starts, its billing currency does not change. Payment and subscription management run on Stripe-hosted pages, so your card details never pass through Datarelix.
Automatic renewal
Subscriptions renew automatically at the end of each billing period — every month for monthly plans, every year for yearly plans — at the then-current price for your plan, and are charged to your payment method on file, until you cancel. If we change the price of a plan, the new price applies from your next renewal and we will email registered users before it takes effect. If a payment fails, we may retry it and, if it keeps failing, move the account to the Free plan.
Changing your plan
Open Settings → Billing → Manage billing in the app to reach the Stripe customer portal. There you can switch between Lite, Pro, and Team, switch between monthly and yearly billing, change the number of Team seats, update your payment method, and view invoices. The portal shows any amount due or credited before you confirm a change. Reducing Team seats never removes members automatically — new invites are blocked until the member count fits the seats you have.
Cancelling
You can cancel at any time from the same customer portal. Cancellation takes effect at the end of the current paid period: you keep your paid plan until then, and the account moves to the Free plan afterwards. Nothing is deleted — connections, history, and dashboards stay available within Free limits, and if you have more active connections than Free allows, you choose which ones stay active. Cancelling on its own does not delete your account data; to have it deleted, follow the Privacy Policy.
Refunds
Fees are charged in advance and, except as set out here or as required by law, are not refundable — including for partial periods after a cancellation or downgrade, and for months in which you used less than your plan's allowance. If you are unhappy with a charge, email support@datarelix.ai within 14 days of that charge and we will refund it in full to the original payment method. Statutory cancellation or withdrawal rights you have as a consumer are not affected by this section.
Taxes
Prices are shown and charged exclusive of taxes. You are responsible for any sales tax, VAT, GST, or similar tax due on your purchase, other than taxes on Datarelix's income. We do not currently calculate or collect those taxes at checkout: the invoices available in the customer portal carry no tax breakdown, and where a business customer must self-account for tax under a reverse-charge rule, that remains your responsibility. If we become required to collect tax on a sale, we will add it to the amount charged from that point on.
Usage limits
Each plan includes a monthly allowance of questions, a number of active connections, and a schema-analysis limit, as published on the pricing page. Monthly counters reset on the 1st of each month (UTC), and Pro and Team also carry a fair-use ceiling per user per day. Reaching a limit pauses new questions until the counter resets or you upgrade; nothing is deleted and your history stays available. We may adjust limits for a plan on notice to registered users.
Availability
We aim for high availability, but we do not commit to a specific uptime level and we publish no service-level agreement. Any service-level commitment must be agreed in a separate written contract. We may change, suspend, or retire parts of the service; where a change materially reduces what a paid plan does, we will tell registered users by email.
Liability
Datarelix is provided "as is" without warranty. Answers are generated from queries run against the data you connect, and you remain responsible for reviewing them before acting on them. To the maximum extent permitted by law, our liability for any claim relating to the service is limited to the fees you paid in the 12 months preceding the claim.
Termination
You may stop using the service at any time and cancel as described above. We may suspend or terminate an account that breaches these terms, is used unlawfully, or puts the service or other customers at risk; where it is reasonable to do so, we will warn you first. On termination, you can request an export of your account data (see the Privacy Policy); we will delete your account data within 30 days of a deletion request.
Changes to these terms
We may update these terms. If a change is material, we will email registered users before it takes effect; continuing to use the service after that date means you accept the updated terms.
Governing law
These terms are governed by French law, and the courts of France have exclusive jurisdiction over any dispute — except where mandatory consumer law where you live gives you the right to bring a claim in your local courts.
Contact
For questions about these terms, billing, or refunds, email support@datarelix.ai.